Refund Policy

Last updated: April 17, 2026

Overview

MonCron subscriptions are sold and processed by Lemon Squeezy (LS GmbH, a Merchant of Record). All payments, receipts, and billing inquiries are handled by Lemon Squeezy on our behalf.

Cancellation and Refunds

By default, MonCron does not offer refunds for paid subscriptions. Once a purchase or renewal is charged, the fee for that billing period is non-refundable as a matter of policy.

You may cancel your subscription at any time from Settings → Billing. When you cancel:

• you retain access to your paid plan until the end of the current billing period;
• no further charges will be made;
• your account reverts to the Free plan at the end of the period.

That said, we understand things happen — accidental purchases, billing surprises, or an honest "this isn't what I expected". If you'd like a refund considered, email [email protected] with your order number (found in your Lemon Squeezy receipt) and a brief explanation. We review each request individually and reply within a reasonable time, typically a few business days.

If you'd like to evaluate MonCron risk-free before paying, the Free tier is always available.

EU Customers — Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving a reason (the "cooling-off period") under the EU Consumer Rights Directive.

However, by accessing your MonCron subscription immediately after purchase, you expressly consent to the commencement of the service before the end of the withdrawal period. If you have already used the service (e.g., connected a project or monitored a job), your right of withdrawal may be partially or fully forfeited in accordance with Article 16(m) of the EU Consumer Rights Directive.

If you have not used the service at all, you remain entitled to a full refund within 14 days.

US Customers

There is no federal law in the United States requiring refunds for digital subscription services. Subscription fees are non-refundable by default, but exceptions are reviewed case by case as described above — email [email protected]. Lemon Squeezy may also apply their own dispute-resolution policies in cases of unauthorized charges or billing errors.

Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer instead of contacting us first, we reserve the right to suspend or terminate your account. Please reach out to us at [email protected] before escalating — we are happy to resolve billing issues directly.

Plan Downgrades & Cancellations

Downgrading your plan or cancelling your subscription does not trigger a refund for the remaining portion of the current billing period. Your plan will revert at the end of the paid period.

Contact

For refund requests or billing questions, contact us at [email protected]. For Lemon Squeezy-specific billing issues, you may also contact Lemon Squeezy support directly via your receipt email.